Termination of your order
Right of cancellation
You may cancel this contract within 14 days without stating a reason. This 14-day cancellation period runs from the date on which you take possession of the goods, or a third party nominated by you (other than the carrier) does so.
To exercise your right of cancellation, you must inform us (Hans-Jürgen Müller GmbH & co. KG, Hauptstrasse 18, 08328 Stützengrün, Germany, Phone: +49 (0) 3 74 62 652 – 0, Fax: +49 (0) 3 74 62 652 – 18)) of your decision to revoke this contract. You must do so in a clear and unambiguous communication, such as a letter, fax or email. You can use the standard withdrawal form below, but you are not required to do so.
The cancellation period remains valid, provided that you submit notice that you are exercising your right of withdrawal before the withdrawal deadline.
Consequences of cancellation
If you cancel the contract, we are required to pay back all payments received from you, without delay and no later than 14 days from the date on which we receive your notice of cancellation. This repayment includes all delivery charges (except where additional charges have been incurred through your choice of a delivery option other than our cheapest standard delivery).
Unless we have expressly agreed otherwise with you, we will repay you by the same means used for your original transaction. No fees will be charged in respect of this repayment.
You bear the cost of returning the goods, which can be sent back by standard post. We agree to bear the cost of returning any goods which, due to their inherent type, may not be returned by standard post. You are not liable for any loss in value of the goods, unless such a loss in value is attributable to a use or handling of the goods, by you, that is not necessary to assess their qualities, properties and method of use.
End of cancellation policy
Standard cancellation form
To notify us of a cancellation, you can download a form here as a pdf. Please complete the form and send it to us as appropriate (by post, fax or email).