Requests for returns must be within 7 days of delivery. All return items should be returned unused and in perfect saleable condition. German American Beauty INC. cannot be responsible for lost or stolen merchandise that is not insured.
Freight charges for all returns will be the responsibility of the customer. The following information is required with all returns:
Please request your return shipping label before shipping your return!!
- Full Name
- Phone Number
- E-mail Address
- Original Invoice Number
- Order Number
- Item that is being returned (you can find the item number on your invoice)
- Reason for Return
Please allow up to 10 business days for your credit to be processed.
Merchandise returned that was eligible for free shipping will be charged the original shipping and handling costs. This cost will be deducted from your refund.